Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders are not processed or shipped on weekends or public holidays. During periods of high demand, sales events, or holidays, processing times may be extended.

Once your order has been shipped, you may receive a shipping confirmation and tracking information, where available.

Shipping Times

Estimated delivery times depend on the shipping destination, selected shipping method, carrier availability, and other factors.

Typical estimated delivery times are:

5–8 business days

Delivery estimates are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs procedures, incorrect addresses, or other circumstances beyond our control.

Shipping Costs

Shipping costs are displayed at checkout before your order is completed.

Available shipping rates may depend on the delivery location, package weight, order value, and selected shipping method. Promotional or free shipping offers may be available from time to time.

Order Tracking

Tracking information may take 24–72 hours to become active after an order has been shipped.

Customers are responsible for monitoring the tracking information provided and ensuring that someone is available to receive the package when required.

Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to change your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed once order processing has begun.

Once an order has been shipped, the shipping address generally cannot be changed.

Delayed, Lost, or Undeliverable Packages

We are not responsible for shipping delays caused by carriers, weather, customs, natural events, or other circumstances outside our reasonable control.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.

If you believe your package has been lost, please contact the shipping carrier and contact us for further assistance.

Packages Marked as Delivered

If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your local postal service, or the shipping carrier.

We may assist with investigating the issue, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the destination country's applicable laws and regulations.